Rolls and Tool Orders:
Most orders ship within 1-3 business days from our office in Anaheim, CA. Large quantity orders could take longer depending on stock.
Stock items (Glass Shield 4/6-Mil-Metal Shield SS/BA/GB-Mirror Shield-Glass Shield Poly 6-Mil) being precut will ship per the table below.
0-150 pcs 1-3 business days
151-500 pcs 5 business days
501-1000 pcs 7 business days
OEM parts require up to 2 extra days for production after written approval.
Multi-Layer precut is a minimum of 5-7 days or longer depending on amount of pieces, design time, and inventory. Consult your sales rep or customer service for more info on timing.
*Expedited ordering is available with extra charges
**Timing is not guaranteed
***Printed items can add time to any of the above orders
Cut off time for any orders is 2:00 pm PST. Once your order ships, we ask that you please allow 1-6 business days to receive your order (unless otherwise requested). Please refer to the UPS Ground transit map below for a more accurate Ground shipping transit time to your location (Domestic) from California. Please note, these times are an estimation and cannot be guaranteed.
All retail orders shipping internationally (Canada) ship by UPS or Fed Ex. During checkout, please select “Canada Shipping” if your order is shipping to Canada. Sorry we do not ship outside US and Canada. If your needs require this, please contact email@example.com for options.
What is your Return/Refund Policy?
Customers have up to two weeks (10 business days) from date of arrival to report any abnormalities on delivered product to their account representative. Should the product need to be returned, Graffiti Shield will provide a return label from original shipping destination back to Graffiti Shield’s warehouse for further investigation. If replacement product is needed before Graffiti Shield can conduct an investigation, then a new purchase order must be placed but will not be charged until the conclusion of Graffiti Shield’s investigation.
If you ordered the incorrect item, or would like to return unused items, you have 30 days from the date of receipt to return your order. A refund for the price of the items, minus a 20% restocking fee, will be made if items are returned to us in usable condition. Shipping charges are non-refundable. Custom precut orders, and custom film are non-returnable and non-refundable. When you return an item, please be sure it is in new condition, securely wrapped, and to include the original packing slip or copy of invoice. Send insured and postage-paid to: Graffiti Shield, Inc., Attn: Returns, 2940 E. La Palma Ave Suite D Anaheim, CA 92806.
Please email firstname.lastname@example.org with your Order Number and request a Return Material Authorization (RMA) number.